About Me

G’day, I’m Frankie! I’m a UX Designer with a background in customer service. I love figuring out how things work and if there’s a problem - how to solve it.

My old life in customer experience taught me how to problem solve on the spot while being a manager taught me to think about the best way it could be solved; keeping in mind all the different stakeholders that are involved.

My new life in UX allows me to dig deeper by asking questions so that I find where the true problems lie. UX also enables me to be creative in thinking about and designing the solution.

When not solving UX puzzles, you’ll find me reading a good book, watching documentaries, and drinking bubble tea.